A woman flying with her puppy was kicked off a plane by cabin crew – after she reached down and stroked the dog.
Footage of the passenger as she was being removed from the Southwest Airlines flight has been viewed almost one million times online.
According to Sara Price, who uploaded a series of clips of the incident to TikTok, the woman was traveling on the flight from Colorado back home to California after picking up Sitka, an eight-week-old puppy.
“The puppy was whining a little and the flight attendant boarding everyone walked up to her and said ‘if your [dog] doesn’t be quiet, you may not be able to fly’.
She sticks her hand in the soft carrier and pets the puppy. It stopped whining,” she wrote on the video’s caption.
@_sara_price_ Met this lady in the boarding line today @Southwest Airlines She flew out to Colorado Springs to pick up her new little puppy and fly her back home to CA. The puppy was whining a little and the flight attendant boarding everyone walked up to her and said, if your dogs doesn't be quiet, you may not be able to fly. She sticks her hand in the soft carrier and pets the puppy. It stopped whining. We board the plane and she has the carrier in her lap still petting the puppy when the same flight attendant came up and said the carrier needed to be zipped completely and put under the seat. Everyone around us was like, what's going on here!? Another flight attendant, dressed as a cat comes up and says "are we going to have a problem here!?" The lady does as she is told and we start to taxi to the runway. The dog gave a very soft whine, so she leaned over and started petting it from the outside of the carrier but right at mesh. All the attendants got in a group at the front of the plane and decided we needed to return to the gate and that she should be removed from the flight. #southwestairlines #southwest #southwestair ♬ original sound – Sara Price
“We board the plane and she has the carrier in her lap still petting the puppy when the same flight attendant came up and said the carrier needed to be zipped completely and put under the seat. Everyone around us was like ‘what’s going on here!?’.”
Price claims that after the dog’s owner, who was not named, did as she was told, the dog gave a “soft whine” as the plane moved to the runway, so the woman “leaned over and started petting it from the outside of the carrier but right at mesh”.
“All the attendants got in a group at the front of the plane and decided we needed to return to the gate and that she should be removed from the flight.”
The dog’s owner can be heard calling the flight attendant “a mean person” and she claims she will “never fly Southwest again”.
A man’s voice, who Price confirmed was her husband, says off-camera, “we wish you the best of luck, honey… this is ridiculous” to which the ejected passenger replies: “It’s insane”.
“It’s not like you even had the dog out, you were petting it,” adds Ms Price’s husband, before he tells the member of cabin crew in the clip: “You should be ashamed of yourself.”
In a further twist, the couple filming the incident – Price and her husband – were then themselves removed from the flight, apparently due to their “attitude”.
All three passengers managed to get to California on a later flight with United Airlines, which Price described as “fantastic”.
The reaction to the videos on TikTok was overwhelmingly supportive of the puppy’s owner.
“So sad this happened to that poor lady. I hope Southwest makes a statement and apologizes and compensates,” wrote one user, while another said: “This is disgusting.”
Someone else described their previous experience: “This happened to us in Nantucket [because] of exact same reason, dog was inside his carrier entire time and stewardess had police meet us at arrival.”
Many were shocked by the incident as they’d never had a problem traveling with animals, with one viewer commenting: “I flew my bulldog puppy from Dallas to PA. They had me take her out and she was carried around by flight attendants.”
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Done with Southwest Airlines
What was that all about, these flight attendants have no sincerity, all they do these days ,is party after flights and screw pilots,,and most of them are alcololics, so if you pet a puppy to calm them down ,that’s off limits, you are just a waitress in the skies,take a course in human integrity
All animal lives matter too! Just remember that you evildoers! I am a nurse, and animals and humans are the same. Same just like humans all different but the same. Your evil actions will catch up with you sooner or later!
Animals provide steaks 🥩 and sausages. And wool and chops. Live with this
Shame on Southwest Airlines!! I’ll never fly with them again! And I’ll bet the puppy would have been better behaved than a lot of human passengers-the a-hole flight attendant who did this deserves whatever happens to them from future passengers. Animals are so much better than people!!!
This country is getting so cold, I love my fur babies like my kids, this was so sick.
THOSE STEWARDS WHO SERVE ON AN AIRLINE SHOULD BE GREATFUL FOR THERE JOBS. SEEMS LIKE THERE ARROGANT ATTITUDE JUST MIGHT GET THERE STINKING ASS FIRED. IF I OWNED AN AIRLINE SUCH AS SOUTH WEST, I WOULD NOT TOLERATE THIS KIND OF BEHAVIOR FROM MY EMPLOYEES, NO MATTER WHAT. SOUTHWEST, YOU KNOW BETTER THAN TO HIRE PEOPLE SUCH AS THAT PERSON WHO HATES ANIMALS. BEING RUDE TO YOUR PAYING CUSTOMERS WILL MAKE YOU WIND UP LIKE AB BEER. BE CAREFUL HOW YOU PLAY THIS OUT. THE PAYING CUSTOMER WILL ALWAYS WIN.
SW is a cattle car at the best of times. To keep a woman from petting a puppy that THEY told her must be quieted? Are they all morons?